Support — KhanNet / Link3

Self-Help

Quick Troubleshooting Tips

Try these steps before calling us — they fix most common issues in under 5 minutes.

🔄 No Internet Connection

Check that all cables are firmly plugged in
Power off your router, wait 30 seconds, power back on
Wait 2 minutes for the connection to re-establish
Check if the router's "Internet" or "WAN" indicator light is on
If still no connection, restart your computer or phone

🐌 Slow Speed

Run a speed test at fast.com or speedtest.net
Move closer to your WiFi router
Disconnect other devices to reduce load
Restart the router (see above)
Check for background downloads/updates on your devices

📶 WiFi Signal Weak

Place the router in a central, elevated location
Keep it away from walls, microwaves, and thick concrete
Avoid placing it inside cabinets
Consider a WiFi extender for large homes
Use 5 GHz band for faster speeds at short range

💻 One Device Not Connecting

Turn device WiFi off, wait 10 seconds, turn back on
Forget the WiFi network and reconnect with the password
Restart the device completely
Check that Airplane Mode is off
Ensure your device's date & time is correct

🔁 Connection Keeps Dropping

Check that all cable connectors are dry and clean
Inspect for any cable damage or sharp bends
Move the router away from other electronics
Update your router's firmware if possible
Note the time drops occur and report to us

🌐 Specific Website Not Loading

Try the site on another device to isolate the issue
Clear your browser cache and cookies
Try a different browser
Try dns.google (8.8.8.8) as your DNS if possible
Check if the site is globally down at downforeveryoneorjustme.com

Still having trouble after trying these steps?

📞 Call Us Now 💬 WhatsApp Support

FAQ

Frequently Asked Questions

Getting Started

How do I sign up for KhanNet?

Fill out our Connection Request Form, or call / WhatsApp us directly. We'll check coverage for your address and schedule an installation appointment at your convenience.

What documents do I need to get connected?

Just a valid National ID (NID) card and proof of address (can be a utility bill or a photo of your house/shop). Our technician will collect a copy during installation.

How long does installation take?

After we confirm your address and receive the first month's payment, we schedule the installation. A technician will come within 48 hours and the physical installation usually takes 1–2 hours. You'll be online the same day.

Is installation really free?

Yes — cable run to your home, the termination box, and the router/ONU device are all provided free of charge with any active plan. You only pay the monthly subscription fee.

Billing & Payments

How do I pay my monthly bill?

We accept bKash, Nagad, and cash. You can pay in person at our office, send via bKash/Nagad to our number, or our collector may visit. We'll send a payment reminder before your billing date.

What happens if I miss a payment?

We'll send a reminder via SMS and WhatsApp. After a grace period of 3 days past the due date, service may be temporarily suspended. Re-activating after suspension requires settling the outstanding balance — no reconnection fee is charged.

Can I pay for multiple months in advance?

Yes! Paying 3 months in advance earns you a small discount. Ask us about our prepaid packages when signing up or contact support for existing customers.

Technical

What router/modem do I need?

We supply an ONU (fiber terminal) free with installation. This connects to any standard WiFi router you own. If you don't have a router, we can provide or recommend one for a small additional cost.

Do you provide static IP addresses?

Yes. Static IP is an add-on for Starter and Standard plans, and included free with Premium and all Business plans. Contact us to request one.

What speeds should I expect during evening peak hours?

We don't throttle based on time of day. Our network is designed to handle peak demand. You should consistently get at least 80–90% of your plan speed at all times. If you experience consistently lower speeds, contact us immediately.

Can I use my own router?

Absolutely. Connect your router to our ONU device via an Ethernet cable and configure it with the settings our technician provides during installation. We support most major router brands.

Service & Coverage

What areas are covered?

We currently cover Shibrampur, Doarpar, and Atharkhada in Magura district. Use the availability checker on our homepage to confirm your address. We're expanding — ask about your area if it's not listed.

How do I cancel my subscription?

Simply call or WhatsApp us. There's no contract and no cancellation fee. We'll schedule a time to collect the ONU device. We'd appreciate knowing why you're leaving so we can improve — but you're not obligated to say.

What is your service hours for support?

Our WhatsApp and phone line is monitored 24/7 for connection emergencies. For routine queries (billing, upgrades, new connections), our office is open Saturday–Thursday, 9:00 AM – 9:00 PM. Friday: 2:00 PM – 9:00 PM.

How Can We Help?